About Me
Developing With a Passion While Exploring The World.
Seasoned QA Test Manager with over 14 years of extensive experience in both manual and automation testing. Known for an innovative mindset, I have successfully initiated and guided novel teams focused on emerging technologies such as machine learning and chatbots. My proven leadership is reflected in managing diverse teams including Automation, System Integration Testing (SIT), User Acceptance Testing (UAT), and Chatbot teams, with a track record of overseeing up to 60 testing team members.
With deep expertise in automation, I have effectively utilized tools like RFT, Selenium, AutoIT, and Python to streamline testing processes and enhance efficiency. Additionally, I possess strong data analysis skills, enabling me to interpret complex data sets to inform testing strategies and drive informed decision-making.
My domain knowledge spans multiple industries, having delivered robust testing solutions for eCommerce, Healthcare, Hospitality, and Finance sectors. Committed to quality assurance excellence, I bring a strategic approach to testing and a passion for leveraging innovative solutions to drive project success and organizational growth.
Work Experience
- Formed and managed a highly efficient test team from inception
- Achieved ~10% increase in test effectiveness by enhanced coverage using cross team strategies
- Successfully implemented Chatbot solutions across multiple platforms (Service Bot, IVR and WA)
- 12% decrease in bug resolution time by implementing best practices in test coverage and dev collab
- Integrated JIRA for improving team productivity by 20% by enhanced task tracking and collaboration
- Increased automation coverage by included additional automation test scripts for regression testing
- Led Reporting and Analytics team at Oracle Hospitality’s OPERA Cloud Property Management
- Designed test automation framework and test cases leading to a 20% reduction in testing time
- Contributed to product design reviews and organized & execute based on project schedules
- Formulated process for uploading test cases and defects in JIRA, reducing in coordination time
- Facilitated brownbag sessions and MIND event. Configured test environments for efficient testing processes
- Led testing teams for healthcare clients on Claims, Membership, and Provider modules, leveraging FACETS and SOA Services using both manual and automation testing
- Engaged in audits, PMR (Project Management Reviews), estimations and Service Level Agreements (SLAs)
- Demonstrated expertise in analyzing tools for efficiency and designed/developed automation test scripts using RFT, Selenium and Python reducing overall manual execution time by 15%
- Developed tools for team support using automation, enhancing overall productivity by 8%
- Identified knowledge gaps, organized training plans, and fostered innovation initiatives
- Spearheaded the development of Automation Test Systems using RFT, Selenium and Python, resulting in increased efficiency and accuracy and identifying defects earlier in STLC
- Successfully captured Soft Dollar and Hard Dollar savings through strategic innovation ideas